Terms & Conditions of use & business
Digital Showers is a trading name of Wetrooms Online Ltd.
Customer Terms and Conditions
In this agreement the terms have the following meanings:
- "Customer" means the user or buyer purchasing a product from Digital Showers / Wetrooms Online Ltd..
- "Supplier" means any supplier who Digital Showers / Wetrooms Online Ltd. markets the products of.
- "Agreement" means the contract between Digital Showers / Wetrooms Online Ltd. and the Customer to which these conditions will apply.
- "Product" is the item that Digital Showers / Wetrooms Online Ltd. will market on behalf of the Supplier.
This Agreement shall apply to all Products purchased by a Customer via the www.digitalshowers.co.uk web site. By agreeing to these Terms your statutory rights are not affected.
All payments are processed in the name of Wetrooms Online Ltd.
All online transactions are in £ GBP and are processed by WorldPay. WorldPay provides a secure purchasing environment online and handles all credit and debit card payments.
Digital Showers / Wetrooms Online Ltd.DO NOT handle or store your credit / debit card details.
We accept all major credit and debit cards including: Visa, Visa Delta, Visa Electron, MasterCard, Switch, Maestro, Solo.
We also accept payment via PayPal.
Once your order is complete and you successfully submit payment through the WorldPay service you will receive an e-mail with confirmation of your order. This means that your bank has authorised the transaction.
Order Shipment and DeliveryAll items normally ship within 48hrs of order and payment being made. All items are shipped on a next working day service. Delivery will normally take place between the hours of 08:00 and 18:00 Monday to Friday
Damaged Items and Incorrect Items
PLEASE check your goods at time of receipt and advise of damage immediately on 0151 608 8011 ideally whilst the delivery person(s) are still on site.
All damage and incorrectly shipped items must be notified within 24hrs of receipt. In all instances please KEEP ALL PACKAGING for inspection and take photographs to document the damage.
Special Order Items Delivery
When a special order is placed Digital Showers / Wetrooms Online will send a confirmation order to the Supplier. The item will be delivered direct from the Supplier to the Customer. The Supplier will add their contact details to the delivery note. This is the point of contact if there is any problem with the order.
When the Product has been dispatched the Supplier will notify Digital Showers / Wetrooms Online Ltd..
Delivery timescales vary depending on each product and can be checked prior to order on 0151 608 8011. Most special order products are made to order and will therefore be made on placement of an order by the customer.
Access - Glass Screens & Bulky Items
Before ordering please ensure that you have adequate access to your property for the delivery of the ordered item. Please also ensure you have adequate access to the room of installation for your screen / bulky item.
Please see the returns paragraph below which applies to returns of this nature.
All orders over £100.00 in value to mainland UK addresses are shipped free of charge. For shipments to the Isle of Man, Northern Ireland, Scottish Islands, Scottish Highlands, Isle of Wight and other offshore Islands etc shipping charges may apply. Please call 0151 608 8011 prior to ordering to see if any shipping charges apply.
Orders under the value of £100.00 will incurr a delivery charge as detailed at the time of checkout.
Cancelation of an Order
If the item has shipped then the customer will need to arrange for its safe and complete return before a refund can be made. Please see the returns policy below.
If for any reason you wish to return your purchase, with the exception of special order items, we will offer a refund or an exchange as long as this is requested within 14 days of receiving your order. Goods must be returned to Digital Showers or if instructed the Supplier in perfect condition and accompanied by this order confirmation. Digital Showers / Wetrooms Online Ltd. is not liable for postage, shipping or taxes due on returned goods. Please take into account postage and shipping times when returning goods.
We recommend using Recorded or Special Delivery when returning products since Digital Showers / Wetrooms Online Ltd. and the Supplier will not be responsible for Products lost or damaged in transit. Postage will be refunded only if Products are faulty or an error has been made on the part of the Supplier or Digital Showers / Wetrooms Online Ltd.
Digital Showers / Wetrooms Online Ltd comply with the distant selling regulations, however we reserve the right to deduct a re-stocking fee (up to 25%) of the original cost purchase price for items that are returned and that we cannot resell as 'new'. This can include but is not exclusive to:
- Items returned in damaged / ripped packaging
- Items returned in non-original packaging
- Items returned incomplete
- Items returned due to lack of delivery access and / or access to the room of installation.
It is the senders responsibility to make sure the returned item is correctly and sufficiently packed to prevent damage in transit.
Items damaged in return transit to Digital Showers / Wetrooms Online Ltd (or the supplier) may result in a reduced refund dependent on the condition up to 100% of the price paid.
To request a return please call 0151 608 8011 and have to hand your order number (EQ XXX) and the date of order.
Tax and VAT Charges
Wetrooms Online Ltd. is VAT Registered at present.
VAT is charged on all orders at the current rate.
Customs and tax charges may be applicable for shipping to countries out with the European Union (EU). Wetrooms Online Ltd. endeavor to put the correct Customs Clarifications / Commodity Codes on parcels. However, we cannot be held responsible for import duties and charges.
EU Member States (as at May 2007) include: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxemburg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom.
Intellectual Property & Copyright
All Products distributed by Digital Showers / Wetrooms Online or the Supplier will remain the Supplier's intellectual property. Any Design produced by a Supplier carries a copyright and cannot be reproduced without written consent.
The Customer will not hold Digital Showers / Wetrooms Online Ltd. responsible for any infringement of copyright relating to copy contained within a Product.
It is the Supplier's responsibility to ensure that any Product Design is lawful, does not infringe any Copyright or any other laws.
Alterations to Terms of Business
Digital Showers / Wetrooms Online Ltd. reserves the right to alter these Terms of Business at any time and will replace the Terms of Business on our web site when we do so.
Distance Selling Regulations
The following information is extracted from the www.dti.gov.uk web site. Digital Showers / Wetrooms Online Ltd. complies with all Distance Selling Regulations.
Distance selling means selling and buying by phone, mail order, via the Internet or digital TV. Such transactions are covered generally by normal buying and selling legislation, but they are also covered by special Distance Selling Regulations.
Distance Selling Regulations give protection to consumers who shop by phone, mail order, via the Internet or digital TV:
The protection includes:
- The right to receive clear information about goods and services before deciding to buy;
- Confirmation of this information in writing;
- A cooling off period of seven working days in which the consumer can withdraw from the contract;
- Protection from credit card fraud.
Safe Internet Shopping Initiative
DTI's Safe Internet Shopping initiative aims to encourage consumers to shop online by explaining how to do so safely. DTI has worked with a range of public and private sector partners to provide improved access to information on the full range of consumer concerns (e.g. safe payment, data protection, illegal content, redress).
These conditions and all other express terms of contract shall be governed and construed in accordance with the laws of England and Wales.
Complaints, Suggestions or Comments
Alternatively you can phone or write to us:
Wetrooms Online Ltd.
6-8 Prenton Road West,
Wetrooms Online Ltd is a company registered in England with company number 6571617.